We Have
Honest Answers
Everything you need to know before working with us. If your question isn't here, just ask our AI below.
Getting Started
How do I get started with Trabicon?
Simple — click "Start a Conversation" anywhere on the site or fill out our contact form. We'll schedule a free 30-minute discovery call within 24 hours. There's no commitment, no pressure. Just an honest conversation about your goals.
Do you work with startups or only established businesses?
Both. We work with ambitious businesses at every stage — from pre-launch startups building their first product to established companies scaling their digital presence. What matters to us is your ambition and your commitment to growth, not your current size.
What industries do you specialise in?
We've delivered projects in fintech, e-commerce, agri-tech, healthcare, logistics, education, media, and more. Our team adapts quickly to new sectors because our core expertise — technology, design, and growth strategy — transfers across industries.
Are you only available to businesses in Kenya?
Not at all. While we're based in Nairobi and have deep East African market expertise, we serve clients across Africa and globally — including in the UK, US, and UAE. We work across time zones with no friction.
Pricing & Timelines
How much does a website or app cost?
Pricing depends on scope, complexity, and timeline. As a ballpark: a professional marketing website starts around $800–2,500; an e-commerce platform with M-Pesa integration runs $2,000–6,000; mobile apps typically start at $5,000+. We provide a fixed-price quote after our discovery call — no surprises.
Do you offer payment plans?
Yes. For projects over $1,500, we typically work with a 50% deposit and 50% on delivery. For larger projects, we can structure milestone-based payments. We'll always be transparent about payment terms in our proposal.
How long does a typical project take?
A marketing website: 2–3 weeks. An e-commerce platform: 4–8 weeks. A mobile app: 8–16 weeks. A full SaaS product: 12–24 weeks. These vary by complexity and how quickly you provide feedback. We'll give you a precise timeline in our proposal.
What happens if the project takes longer than expected?
We honour our quoted timeline. If delays happen on our side, you don't pay more. If scope changes on your side, we'll discuss adjustments transparently before proceeding — never any surprise invoices.
Process & Communication
How will we communicate during the project?
You'll have direct access to your dedicated account manager and lead developer via WhatsApp, Slack, or email — whichever you prefer. We do weekly check-in calls and send Friday progress updates every week without exception.
How many revisions are included?
Design work includes 2 rounds of revisions. Development includes 1 round of functional feedback. We find this is more than enough when we've done a thorough discovery process upfront. Additional revisions are available at a reasonable hourly rate.
Will I own the code and designs?
Yes, 100%. Upon final payment, all code, design files, and assets transfer fully to you. We don't retain any ownership or license rights. Your product is yours.
Can I be involved in the design and development process?
Absolutely — and we encourage it. We share design mockups before development begins, build in public sprints where you can see progress, and collect your feedback at every major milestone. The more aligned we are, the better the final product.
Technical Questions
Do you integrate with M-Pesa?
Yes — M-Pesa integration is one of our core competencies. We've integrated with Daraja API for STK Push, C2B, B2C, and B2B transactions. We handle the full flow: sandbox testing, go-live approval, and production deployment.
What technologies do you use?
We choose the best tool for each job. For web: React, Next.js, Astro, and Node.js. For mobile: Flutter (cross-platform) or native Swift/Kotlin. For backend: Node.js, Python, or Go. For cloud: AWS, Google Cloud, or Vercel. For AI: OpenAI, Anthropic, LangChain. We're framework-agnostic — we'll recommend whatever's right for you.
Will my website be mobile-friendly?
Every project we build is mobile-first by default — not as an afterthought. Over 80% of internet users in Africa access the web via mobile. We optimise for performance on 3G/4G connections, small screens, and low-end devices as a baseline standard.
Do you provide hosting and maintenance after launch?
Yes. We offer monthly maintenance retainers that include hosting management, security updates, performance monitoring, and up to 4 hours of change requests per month. Pricing starts at $150/month. This is optional — you can also self-manage with our documentation.
AI & Automation
What kinds of AI projects do you build?
Custom AI chatbots trained on your business data, document analysis systems, workflow automation (using n8n, Make, or Zapier), AI-generated content tools, intelligent search, predictive analytics, and more. If you can describe the problem, we can usually build an AI solution for it.
How much does AI integration cost?
A basic chatbot integration starts around $1,500. A full custom AI system (trained on your data, with a dashboard and analytics) typically runs $3,000–8,000. Ongoing AI API costs (OpenAI, Anthropic) are separate and scale with usage — we'll give you an accurate estimate.
Is the AI you build secure and private?
Yes. We configure all AI systems with data privacy as a priority. Conversations are not used to train public models. We can deploy entirely on-premise or in your own cloud environment if data sovereignty is a requirement.
Didn't Find Your Answer?
Let's Talk
Book a free 30-minute call. We'll answer every question you have and help you figure out the best next step — no commitment required.